Shipping

1- SHIPPING TO THE U.S.

five/eleven currently only offer standard shipping.

All items are shipped within 1-5 business days after your online order and should be received within 5-10 business days after processing. 

We will email you when the order is shipped. We will notify you by email if there is a delay.

five/eleven is not responsible for delayed delivery of packages due to any unforeseen weather, or technical issue within the shipping company. Please note, we do not ship orders on weekends or holidays. We cannot ship to Post Office boxes. 

Order up to €99.99 => shipping is €7 flat fee

Order of €100 and above => shipping is €15

 

2- SHIPPING to France 

All items are shipped within 1-5 business days after your online order. We currently only offer standard shipping. All items are shipped with French post and should be received within 1-5 business days after processing. We will email you when the order is shipped. We will notify you by email if there is a delay. five/eleven is not responsible for delayed delivery of packages due to any unforeseen weather, or technical issue within the shipping company. Please note, we do not ship orders on weekends or holidays.

Order up to €99.99 => shipping fee is €5 HT => €6 TTC

Order above €100 => shipping is FREE

 

3- SHIPPING to Europe

All items are shipped within 1-5 business days after your online order. We currently only offer standard shipping. All items are shipped with French post and should be received within 2-5 business days after processing. We will email you when the order is shipped. We will notify you by email if there is a delay. five/eleven is not responsible for delayed delivery of packages due to any unforeseen weather, or technical issue within the shipping company. Please note, we do not ship orders on weekends or holidays.

Order up to €99.99 => shipping fee is €7 HT => €8,40 TTC

Order above €100 => shipping is FREE

 

4- SHIPPING TO THE REST OF THE WORLD (excluding France, Europe and the US)

We currently only offer standard shipping. All items are shipped via the French post and should be received within 6-10 business days after processing. We will email you when the order is shipped. We will notify you by email if there is a delay. five/eleven is not responsible for delayed delivery of packages due to any unforeseen weather, or technical issue within the shipping company. Please note, we do not ship orders on weekends or holidays.

Order up to €199.99 => shipping fee is €10

Order above €200 => shipping fee is €15


Shipping Costs and Importation Fees

five/eleven is not responsible for any additional taxes or duties associated with international deliveries. International shipping is calculated based on a number of factors including the order total amount and the shipping method. Customs, duty, and import fees may apply. These fees are at the charge of the customer at the point of delivery.

Shipping Addresses

We ship internationally to most countries. In the event that we could not ship to your location, five/eleven customer service will contact you directly and reserves the right to cancel your order. You will not be charged for your order. Please note, we cannot ship to Post Office boxes.

PAYMENT

We accept Visa, MasterCard, Discover, American Express, and PayPal. We do not accept checks or money orders. Full payment is due before any order is processed.

 

VAT 

We charge VAT for the 28 European countries concerned. The VAT is already included in the prices of products shown. There is no additional charge for VAT on products.  

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